My Role
As the Lead User Interface Designer, my responsibilities were to translate HPE’s business objectives and requirements into an aesthetically pleasing, easy-to-understand and streamlined application that solved the underlying issues plaguing the users of their antiquated quoting tool. I also created an updated design system to be used as a reference for future releases of this application.
I worked alongside 4 Senior Managers, the Functional & Product team, 2 UX Designers, and 6 Front-End Developers.
The Ask
The Approach
We used Human Centered Design to focus on the end user experience first, resolving key tensions and aiming to maximize the overall business impact.
The Research
Over a 3-week period, we conducted 15 interviews with both users and key business stakeholders. Users included Channel Partners, HPE Sales Reps, and Solution Architects. Key business stakeholders included the Vice President, Directors, and leads of various HPE portfolio offerings.
Our research encompassed:
Roles and responsibilities of multiple users
Understanding what success looks like on an individual level
Understanding the complex workflow for each line of business
Identifying pain points within the existing user journey and improvement/feature wish lists
Capturing other considerations and key takeaways
The Design
I created over 300 high fidelity screens, meticulously detailing flow and micro-interactions. The immense simplification of the new HPE PointNext Complete Care product reduced the time it took to create a quote down from months to minutes. By separating the complex areas used by Solution Architects from those that HPE Sales Reps or Channel Partners would use, we were able to create an adaptive product that met the needs of every user.
